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Browse topics below or find answers to our most common questions.

Booking

How do I book a guided trip?: Browse experiences, select your dates and group size, then tap Reserve. Your card is charged only when the guide confirms your booking.
Can I message a guide before booking?: Yes — once you create an account you can message any guide directly from their listing page.
What if my preferred dates aren't available?: Reach out to the guide directly via message — many guides can accommodate custom dates.

What is Guide Range's cancellation policy?: Cancellation policies are set by each guide and displayed on their listing before you book. Always review the policy before confirming.
What if a guide cancels on me?: If a guide cancels, you will receive a full refund within 5-7 business days. We take guide reliability seriously.
How do I cancel a booking?: Go to My Trips, select the booking, and tap Cancel. Your refund will follow the guide's stated policy.

When do guides get paid?: Guides receive their payout within 24 hours of every completed trip — directly to their connected bank account.
What fees does Guide Range charge guides?: Guide Range charges an 8% platform fee on completed bookings. There are no listing fees or monthly charges.
How do I set up payouts as a guide?: During guide onboarding you will connect your bank account securely. Payouts are processed automatically after each trip.

Is my payment information secure?: Yes. All payments are processed through a PCI-compliant payment processor. Guide Range never stores your card details.
When is my card charged?: Your card is charged when you complete checkout. For instant book listings this is immediate. For request-to-book listings it is charged when the guide confirms.
What payment methods are accepted?: All major credit and debit cards are accepted. Additional payment options may be available at checkout.

We respond within 24 hours.